Friday, October 4, 2013
Wednesday, October 2, 2013
Research is formalized curiosity. It is poking and prying with a purpose.” -Zora Neale Hurston
What if tomorrow your best customers were in charge of your business? That’s right: you’re out, they’re in. Your CEO is now the customer whose loyalty card whizzes like a finely oiled European sports car. And your management team has been replaced by a cadre of heavy users, students of every nuance of your business.